Information & Fees:

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When we receive your fiber we perform a cursory inspection.  At this point, we examination your fiber for insect infestation, water damage, and overall condition of cleanliness.  If there is an infestation we will re-bag the fiber and remove it from our mill area.  If we determine that the fiber is too dirty to work with we will re-bag and box it pending your instructions to either discard it or send it back at your expense.  We've included some basic fiber preparation guidelines that will help to ensure that we can process your fiber and potentially alleviate extra charges.  You can find this information on our Product Details/Fleece Preparation page. 

If there are no issues with the condition of your fiber, we'll review your order form to ensure there are no discrepancies between the color(s) you've sent and the product color you desire or the amount of fiber you've sent and the amount needed to complete your order.  If any discrepancies are found we'll try to contact you either by phone or email.  Your order will not be processed until we resolve these issues.

Next, we'll record the color and weight of each bag on your order form.  After we've logged this information we'll reseal the bags and label them for storage in our 'small' mill building.  If the fiber has been poorly bagged we'll repackage it in a more durable bag.  If this is necessary extra fees may apply.

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If we have not received an order within 30 days from the receipt of your fiber, a monthly storage fee (listed below) may be assessed.  This fee will also apply to any unused portion of fiber that you do not want processed in your initial order.  Additionally, if you place an order and later cancel it, monthly storage fees may be applied beginning 30 days after we received your fiber. 
 

Examples:

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If you send/deliver 50 lbs of fiber and within 30 days you place an order to use all of the fiber, storage fees will not be charged. 

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If you place an order to use only 20 lbs of the the 50 lbs, then after 30 days from your last order the remaining 30 lbs of fiber will be charged storage fees unless another order is submitted within this 30 day period.

 

Applicable Storage Fees

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Other fees may apply as specified in our Terms & Conditions policy.

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