Information & Fees:

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When we receive your fiber we perform an initial cursory inspection.  We primarily examination your fiber for insect infestation.   We record the name of the customer, the weight of each bag, the color of the fiber, and the date we received the shipment.  This information is recorded on our invoice form and also printed on the outside of each box.  If there is a discrepancy with the color or amount of fiber needed to complete your order we will try to contact you either by phone or email prior to processing. 

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After the above information has been notated, we reseal the bags and label it for storage in our small processing building.  If the fiber has been poorly bagged we will repackage it in a more durable bag.  If this requires additional time and resources an extra fee may apply.

 

If we have not received an order within 30 days after we receive your fiber, a storage fee (listed below) will be assessed.  This fee will also apply to any unused portion of fiber that you opt not to have processed.  Also, if you have placed an order and later cancel the order the storage fee may be applied and will begin 30 days after we first received your fiber. 
 

Examples:

If you send/deliver 50 lbs of fiber and within 30 days you place an order to use all of the fiber, the storage fee will not be applied. 

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If you place an order to use only 20 lbs of the the 50 lbs, then the remaining 30 lbs of your fiber will be charged the storage fee which begins 30 days after receiving your fiber.  The storage fee will be charged until an order is received and processed.

 

If after 30 days you have not placed an order, then the storage fee will begin to accrue and continue each month thereafter until you place an order and it is processed. 

Other fees may apply as specified in our Terms & Conditions policy.

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        If you have not placed an order after one (1) year then the fiber will become the property of Texas Handwoven Creations.

Applicable Storage Fees

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