We are accepting fiber delivery: We are once again be accepting fiber delivery. Remember that we have limited storage space so please call us before sending more than 50 pounds of fiber. If you send us a large amount of fiber without our prior approval and we do not have adequate storage space, we may refuse delivery and your entire shipment will be returned to you at your cost. To ensure this does not happen, please call us at (325)732-4370 before shipping!
Freight/Shipping: Beware that freight costs have increased. As always we will make an effort to find the best rates. Additionally, we have received notice that some customers have experienced damage(s) and/or other problems with their shipment, freight shipments in particular. Therefore, we would recommend the following:
1. Thoroughly inspect your packages BEFORE accepting delivery from the carrier.
2. If you suspect that your product is damaged, open the package(s) -- with the carrier present.
3. Take pictures of any damage(s) to the packaging and/or product(s).
4. Notate any damage(s) or issues on the shipping document(s) BEFORE accepting delivery.
5. Ensure the delivery person signs/acknowledges the damages on the shipping documents.
6. Obtain a copy of the shipping documents.
Please be aware the we can only serve as a mediator between you and the freight/shipping company. Shipping companies will not accept/approve a claim without proper documentation of the issue. Therefore, you must ensure that you follow the above recommendations and provide this information to us so that we can make a claim on your behalf. Please keep in mind that providing claim documentation does not guarantee that the shipping company will accept the claim. We have no control of the outcome of your claim.
Fiber Shipments: Because of limited storage space we are not accepting fiber shipments until further notice.
Price increase: As of 1 July 2021 all product prices have been increased by $1.25 per square foot. We have maintained our prices since March 2018; however, due to nationwide increases in raw materials and freight costs, as well as an increase in labor costs we regrettably must make this change. All orders received after July 1 are subject to this increase.
2021 Summer Hours: Between JUNE 1 - AUGUST 31 our store hours are from 8 a.m. - 3:30 p.m. We will be closed on Wednesdays and every other Friday
Update to Our Policies:
We update our "Terms and Conditions," located on the 'Policies' page under the Home menu and also located in the "Forms" link under the 'Resources' tab, periodically. Please ensure that you take time to read this information. Our aim is to make our shared experience as easy-going as possible while minimizing your costs. We feel this can most easily be achieved if both of us have a good understanding of what to expect.
We've updated our "Patterns" pages for all of our products. We hope they present a better picture of our standard selections. Always keep in mind though, that the colors for these patterns can be modified by you based on your fiber color(s). Particularly if you have dyed colors that you would like to use for a one-of-a-kind rug, placement, or saddle pad.
Checkout our "Signature Collection" page if you would like something extra special. And don't forget that you can also create your own pattern design.*
* Subject to approval